Conference looks at developing personalised services to tackle rough sleeping & entrenched homelessness

From Homeless Link:

How to develop a personalised service to tackle rough sleeping and entrenched homelessness

Personalisation is about giving clients choice and control over the support they need. It is a move away from a ‘one-size fits all’ approach to a more flexible and responsive model. Personalisation involves working with clients to identify their own individual pathways and then providing them with the support they want and need, either directly or in partnership with another service, and at a time and in a way that suits them. Personalisation does not require the use of personal budgets; putting the individual in control is possible regardless of their funding package.

Adopting a personalisation approach can be really effective in achieving one or more of the following outcomes:

Supporting someone off of the streets and into sustainable accommodation
Helping someone access existing support for health, drug or alcohol use or offending behaviour
Helping an individual reach a point where they can access and retain more independent accommodation
This conference is designed to support homelessness services and commissioners who are considering adopting a personalised approach in response to rough sleeping or entrenched homelessness or for those who want to build upon their current practice.

THE EVENT WILL LOOK AT:

the principles of personalisation in the homelessness sector
the implications of personalisation for service users, commissioners and staff working in single homeless organisations
current models of personalised services, including those specially developed in relation to work with rough sleepers
potential risk and quality assurance issues associated with personalising services
how to start personalising services in your own organisation
the use and implementation of personalised budgets.
Please double click on the workshops header below to view the workshops in more detail.

VENUE

Arlington Conference Centre
One Housing Group
220 Arlington Road
London
NW1 7HE

Tel: 020 7428 5555 (venue)

Map and directions

PROGRAMME FOR THE DAY (click here to view)
09.30 Registration

10.00 Opening keynote session

Conference chair
Mark McPherson, Director of Practice and Regions, Homeless Link
Personalisation in the homelessness sector: an overview
Helen Mathie, Director of Policy, Homeless Link
Personalisation: broader learning from other sectors
Dr Michelle Cornes, Senior Research Fellow, King’s College London
The personal impact of personalisation
TBC
Questions and answers

11.15 Coffee Break

11.30 Seminars: session I

1. Action planning: how as a worker do you engage with clients to meet their individual needs
George Garrad, Look Ahead Housing and Support
This practical workshop will plan with you, how as a support worker, you can adapt your way of working, and way of communicating with your clients, to better support their needs. It will also include a look at how to be an advocate for someone else.

2. The use of personalised budgets in helping entrenched rough sleepers to make positive changes in their lives
Liz Blackender, Broadway Homelessness and Support (invited)
This workshop will share good practice on how to identify how much budget is required, how to identify what to purchase alongside any specific financial arrangements that might need to be in place.

3. What personsalisation means for a day centre
Tracy Freeman, First Stop Darlington
This workshop will look at how a day centre can support their clients and meet their individual identified needs by working with existing services to provide a package of support.

12.45 Lunch

13.45 Afternoon seminars

1. Managing the cultural change: what personalisation might mean for your service
Pam Orchard, Providence Row (invited)
This workshop for senior managers will look at how to implement a personalised approach, how to restructure your current services simply to be able to be more flexible and personalised and how to bring your staff on board with this approach.

2. The use of personalised budgets in helping entrenched rough sleepers to make positive changes in their lives
Liz Blackender, Broadway Homelessness and Support (invited)
This workshop will share good practice on how to identify how much budget is required, how to identify what to purchase alongside any specific financial arrangements that might need to be in place.

3. What personsalisation means for an accommodation based service
Peter Cockersell, St Mungo’s
This workshop will look at how an accommodation based service is offering choice and control to their clients to provide a different support model. It will look at how their services are now structured and run and the impact this approach is having.

15.00 Extended coffee break and networking

15.30 Conference close

THE WORKSHOPS WILL COVER (click here to view)
• Managing the cultural change: what personalisation might mean for your service
This workshop for senior managers will look at how to implement a personalised approach, how to restructure your current services simply to be able to be more flexible and personalised and how to bring your staff on board with this approach.

• Action planning: how as a worker do you engage with clients to meet their individual needs
This practical workshop will plan with you, how as a support worker, you can adapt your way of working, and way of communicating with your clients, to better support their needs. It will also include a look at how to be an advocate for someone else.

• The use of personalised budgets in helping entrenched rough sleepers to make positive changes in their lives
This workshop will examine the role that personalised budgets can play in helping people who have become entrenched rough sleepers to make positive changes to their lives. It will share good practice on how to identify how much budget is required, how to identify what to purchase alongside any specific financial arrangements that might need to be in place.

• What personsalisation means for an accommodation based service
This workshop will look at how an accommodation based service is offering choice and control to their clients to provide a different support model. It will look at how their services are now structured and run and the impact this approach is having.

• What personsalisation means for a day centre
This workshop will look at how a day centre can support their clients and meet their individual identified needs by working with existing services to provide a personalised package of support.

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